Customer Service Email: email@example.com
Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items and apply for a refund (please carefully read our return and refund policy). If you want to cancel, please send us an email on firstname.lastname@example.org.
CHECK OUT AND PRICES
The total price displayed in the Shopping Cart includes shipping to all countries but it does not include taxes and duties.
IMPORTANT! The total price displayed in the Shopping Cart does not include duties and taxes. Duties and taxes are charged by customs in the destination country and the receiver is responsible for paying them. To make it simpler, the logistics company will pay the charges on the receiver's behalf and collect payment from the receiver either before or on delivery.
Import taxes to be paid by Customers according to their countries/states.
Do you ship internationally?
Yes! We ship to Europe and the US. Just be sure to check that the items you are ordering will clear customs in your country. PAUL BALM ships everything from Switzerland.
IMPORTANT: Duties and taxes are charged by customs in the destination country and the receiver is responsible for paying them. To make it simpler, the logistics company will pay the charges on the receiver's behalf and collect payment from the receiver either before or on delivery. Import taxes to be paid by Customers according to their countries/states.
What shipping carriers do you use?
We choose Fedex or DHL. Shipping is free of charge for all countries. This does not apply for returns!
How long does it take to process my order?
Depending on availability of the ordered product, it can take up to 14 days until we can ship your order.
This does not apply to custom made products or products decorated with 18 karat gold and/or diamonds accessories. If you'd like to know how much time we will need to process your order, you are welcome to send us an email on email@example.com.
How do I track my order?
As soon as your order leaves our stock, you will receive an email from PAUL BALM with your tracking information.
Are all my items shipped together?
RETURNS & REFUNDS
What is your return policy?
Except for non-refundable products, you can request to return items within 14 days from the date you received your package.
Non-refundable products are:
- Custom made products
- Products decorated with 18k Gold and/or Diamonds
Before you return your item, make sure that the items are unworn and in the same condition you received them, with all the labels and the original packaging otherwise we will be unable to accept your return and issue a refund.
Please send a return request incl. the Order Number to firstname.lastname@example.org. Provided that you comply with the procedure set out in the Return Instructions, we will send you a return label. Please leave the package at a Fedex drop-off location or schedule a pick-up with Fedex.
IMPORTANT! Returns are not free of charge. We will deduct the shipping fee from your credit.
All custom made products as well as all products decorated with 18 karat gold accessories and with accessories with diamonds, can not be returned, nor exchanged!
What do I do if I receive a defective product?
If there’s some sort of manufacturing defect, let us know within 7 days of receiving your item. We might ask for a picture or video to show the defect. We will send you a return label and, provided that your case is legit, we’ll send you a replacement.
How secure is my personal information?
Paul Balm adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.